bd 11 Terms and Conditions
This page sets out the complete terms and conditions for using bd 11's services. Please read each clause carefully before using the service.
Table of Contents
- 1. Introduction and Applicability
- 2. Account Registration
- 3. Age Verification and Identity Confirmation
- 4. Deposits and Withdrawals
- 5. Bonus and Promotion Terms
- 6. Betting and Gaming Rules
- 7. Responsible Gaming Policy
- 8. Account Suspension and Closure
- 9. Security and Privacy
- 10. Limitation of Liability
- 11. Changes to Terms
- 12. Contact and Support
1 Introduction and Applicability
bd 11 is an online gaming and sports betting platform operated for users in Bangladesh. These terms and conditions apply to the use of bd 11's website and mobile application. By accessing the platform, creating an account, or using any service, the user automatically agrees to these terms.
These terms have been written in English so that Bangladeshi users can understand them easily. If any part is unclear, please contact the bd 11 customer support team. Support is available in both English and Bengali.
Alongside these terms, bd 11's Privacy Policy and responsible gaming guidelines also apply, and together they form part of the service agreement.
2 Account Registration
To open an account with bd 11, users must provide accurate and complete information. Each person may operate only one account. Running multiple accounts is strictly prohibited, and bd 11 reserves the right to close all such accounts.
2.1 Registration Conditions
- The name, mobile number, and other details provided at registration must be correct.
- Passwords must be kept confidential and must not be shared with any third party.
- If any account details change, bd 11 must be notified immediately.
- The user is personally responsible for all activity that takes place on their account.
2.2 Account Security
If you suspect unauthorised access to your account, you must notify bd 11 immediately via live chat or email. bd 11 does not provide any service without verifying account details, and no payment is processed without OTP confirmation.
3 Age Verification and Identity Confirmation
All casino and betting services on bd 11 are available only to persons aged 21 or above. Use of the platform by minors is strictly prohibited. At registration, the user confirms that they are at least 21 years old.
3.1 Identity Verification Process
For withdrawal requests above a certain amount, or in cases of suspicious activity, bd 11 may request any one of the following documents to confirm identity:
- A clear copy of a National ID card (NID) or passport.
- Proof of ownership of the registered mobile number.
- Proof that the account name matches the payment method.
4 Deposits and Withdrawals
Deposits and withdrawals on bd 11 are handled entirely through mobile financial services. All transactions are completed in Bangladeshi Taka (৳).
4.1 Supported Payment Methods
- Deposit Methods: bKash, Nagad, Rocket
- Withdrawal Methods: bKash, Nagad, Rocket
4.2 Minimum Amounts
- Minimum deposit: ৳100 (per method)
- Minimum withdrawal: ৳500
4.3 Withdrawal Timeframe
Approved withdrawal requests are generally completed within 5 to 30 minutes. However, additional time may be required in cases involving verification issues.
4.4 Transaction Conditions
- The name on the mobile wallet used for deposits must match the name on the account.
- Deposits or withdrawals from third-party wallets are not permitted.
- bd 11 reserves the right to temporarily hold any suspicious transaction for investigation.
Rocket is the mobile wallet service of Dutch-Bangla Bank. This service is widely used across Bangladesh and is accepted on bd 11 for convenient transactions.
5 Bonus and Promotion Terms
bd 11 offers various bonuses and promotional offers. Each bonus has specific conditions, and failure to meet them may result in the bonus being cancelled.
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a balance of ৳2,000, and ৳1,000 × 15 = ৳15,000 must be wagered before withdrawal.
5.2 Other Promotions
- bd 11 Weekly Reload Reward: 20% bonus on any deposit once per week, up to ৳5,000; wagering 18 times; minimum deposit ৳100.
- bd 11 Weekend Special Offer: 50% bonus on deposits on Friday and Saturday, up to ৳10,000; wagering 25 times; minimum deposit ৳100.
- bd 11 Cricket Festival Bonus: 30% bonus on deposits to the Sports section, up to ৳8,000; wagering 20 times; applicable once per month.
- bd 11 Refer a Friend Bonus: Up to ৳2,000 reward for each successful referral, effective when the referred friend makes their first deposit; wagering 12 times.
- bd 11 Birthday Gift: Up to ৳1,500 reward once during the birthday month registered on the account; wagering 10 times.
5.3 General Bonus Conditions
- Bonus funds cannot be withdrawn directly; withdrawal is only possible after the wagering requirement has been met.
- Multiple bonuses cannot be active at the same time unless the promotion's terms explicitly permit it.
- bd 11 reserves the right to modify or cancel any bonus offer, but this will not apply to bonuses already active.
- If bonus abuse or fraudulent activity is found, the account and bonus will be cancelled.
6 Betting and Gaming Rules
It is the user's responsibility to understand the rules of each game before playing or placing a bet on bd 11. The odds, payouts, and RTP information displayed on the platform are determined based on data published by the relevant game providers.
6.1 Sports Betting
- A bet may be cancelled after it is placed but before the event begins, unless it is a live bet.
- If an event is cancelled or the result is uncertain, bd 11 follows a policy of returning the original stake.
- Betting odds may change at any time; the odds at the time of bet confirmation are final.
- For multi-bets, all selected events must win; if even one loses, the entire bet is void.
6.2 Casino and Slots
- All casino games are operated through Random Number Generator (RNG) technology.
- Game results are entirely random and previous results do not affect future results.
- In the event of a disconnection, bd 11's server record will be considered final.
6.3 Live Casino
Live casino games are operated through verified providers including Evolution, Pragmatic Play Live, Ezugi, and others. These games are played with real-time dealers and every decision is final.
7 Responsible Gaming Policy
bd 11 believes that gaming is a form of entertainment and should not be treated as a source of income. We place the highest importance on the wellbeing and financial safety of our users.
As part of responsible gaming, bd 11 provides the following options:
- Setting self-imposed deposit limits.
- Taking an account break (cooling-off period) for a set period of time.
- Permanent self-exclusion.
- Awareness information about gaming behaviour.
8 Account Suspension and Closure
bd 11 reserves the right to suspend, restrict, or permanently close an account without notice or with short notice in the following circumstances:
- Violation of any clause of these terms and conditions.
- Registering an account with false information.
- Operating multiple accounts.
- Bonus abuse or corrupted betting activity.
- Suspicious financial transactions or suspected money laundering.
- Being a minor or assisting a minor in using the service.
8.1 Balance After Account Closure
If an account is closed due to a rule violation, the balance may be held until the investigation is complete. If found to be without fault, the valid balance will be returned. Funds earned from bonuses will be forfeited in cases of fraudulent activity.
8.2 Voluntary Account Closure
If a user wishes to close their own account, they must notify the customer support team. The account will be deactivated after the valid balance has been withdrawn.
9 Security and Privacy
bd 11 gives the highest priority to protecting users' personal information. All transactions are secured through SSL encryption. Full details of how user data is collected, stored, and used can be found on our Privacy Policy page.
9.1 Data Use Policy
- User data is used only for account management and service improvement.
- Data is not shared with third parties, except where legally required.
- Users may request to view or correct their stored information.
9.2 Cookie Policy
bd 11's website and app use cookies to improve the browsing experience. Continued use of the site is taken as consent to the cookie policy.
10 Limitation of Liability
bd 11 makes every effort to keep its services uninterrupted, but will not accept liability for losses in the following cases:
- Game or betting losses due to technical issues or internet disconnection.
- Issues caused by the user's device or network.
- Errors or software bugs from third-party game providers.
- Natural disasters or circumstances beyond our control (force majeure).
10.1 In Case of Technical Errors
If incorrect odds or payouts are displayed due to a technical error, bd 11 reserves the right to make corrections. Abnormal winnings resulting from such errors may be voided.
11 Changes to Terms and Conditions
bd 11 reserves the right to modify these terms and conditions at any time. For significant changes, users will be notified in advance via their registered email or through a notification on the platform.
Continued use of the service after updated terms have been published will be considered acceptance of the new terms. If a user does not agree to the new terms, they have the option to close their account.
11.1 Language Precedence
These terms and conditions are written in Bengali. Should any conflict arise with an English version in the future, the Bengali version will be considered final.
12 Contact & Support
If you have any questions or need clarification about these terms and conditions, please contact the bd 11 customer support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.
- Live Chat: Get immediate assistance via the live chat button at the bottom right corner of the website.
- Email: [email protected]
To learn more about bd 11, read our About Us page, which contains a full description of the platform's services and objectives.
For quick answers to common questions, visit our FAQ section, where answers to frequently asked questions about deposits, withdrawals, bonuses, and accounts are all in one place.