bd 11 Privacy Policy

This privacy policy applies to users of the bd 11 website and services. When you register, log in, or use any of our services on the platform, you agree to the terms of this policy. bd 11 treats the privacy of personal information belonging to players in Bangladesh as a top priority and is committed to protecting it.

This policy should be read alongside our Terms and Conditions, as both documents clearly set out your rights and responsibilities as well as ours. If you have any questions, please contact our support team.

When you register and use services on bd 11, certain information is collected from you. This information falls into two main categories — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

Information you provide when you register or contact us:

• Full name and date of birth (for age verification — to confirm 21+)
• Email address and mobile number
• Residential address and nationality
• Identity document details (National ID card or passport)
• Financial information — mobile number linked to your bKash, Nagad, or Rocket account (for deposits and withdrawals)
• Your chosen username and password

1.2 Information Collected Automatically

When you use our website, the following information is recorded automatically:

• IP address and device type
• Browser information and operating system
• Time, date, and location of website access
• Page visit history and session duration
• Data collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases, information may be received from payment processors or identity verification services. This information is used solely for the purpose of securing your account and preventing fraud.

bd 11 uses collected information only for specific and clearly defined purposes. No information is used without reasonable grounds or without your consent.

2.1 Account Management and Security

• To create and verify your account
• To keep the login process secure and prevent unauthorised access
• To complete identity verification (KYC)
• To detect and prevent fraudulent activity

2.2 Financial Transactions

• To process deposits and withdrawals via bKash, Nagad, or Rocket
• To maintain transaction history
• To apply bonuses and rewards correctly

2.3 Service Improvement

• To analyse and improve platform performance
• To personalise the user experience
• To test new games and features

2.4 Communication and Support

• To provide support via 24/7 live chat and email
• To send important account-related notifications
• To send promotional information with your consent

2.5 Responsible Gaming

We monitor your playing patterns to implement our Responsible Gaming Policy. This is primarily for your protection — to ensure gaming remains enjoyable and does not have any negative impact.

bd 11 does not sell your personal information or pass it to third parties for commercial purposes. However, in specific circumstances, information may be shared with certain parties.

3.1 Service Partners

Necessary information may be shared with technology companies, payment processors, and identity verification services that help operate our platform. All such partners are required to comply with our privacy standards.

3.2 Legal Obligations

Information may be disclosed in response to a court order or a lawful request from a government authority. Where possible, we will attempt to notify you in advance.

3.3 Fraud Prevention

Information may be shared with relevant authorities in cases involving money laundering prevention or fraud detection.

The bd 11 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

4.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and core website functionality. Disabling them will prevent the service from working correctly.

4.2 Performance Cookies

These cookies are used to analyse how the website is being used in order to improve the quality of service. They do not identify you personally.

4.3 Preference Cookies

These cookies are used to remember your preferences such as language selection and theme choice.

4.4 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from logging into your account or completing financial transactions.

bd 11 maintains industry-standard security measures to protect your information. All data is transmitted and collected through encrypted channels.

5.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — applied to all data transfers
• Data stored using banking-grade encryption technology
• Regular security audits and vulnerability testing
• Two-Factor Authentication available
• Automatic alerts to detect unusual login activity

5.2 Organisational Safeguards

• Access to data is limited to staff who need it
• Regular privacy and security training for staff
• Strict confidentiality agreements with third-party partners

5.3 Response to Data Breaches

If a data breach occurs, affected users will be notified without delay and corrective action will be taken promptly.

As a bd 11 user, you have certain fundamental rights regarding your personal information. To exercise these rights, please contact our support team.

6.1 Right to Access

You may request at any time to know what information we hold about you. You will generally be provided with the complete information within 30 working days.

6.2 Right to Correction

If there is incorrect or incomplete information in your account, you may request that it be corrected. It is our responsibility to ensure the accuracy of your data.

6.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, where there are legal obligations or active financial transactions, this may not be possible immediately.

6.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. Your consent is required for any use of your information beyond what is necessary to operate the service.

6.5 Right to Close Your Account

You may request to close your account at any time. Even after closure, some information may be retained for a set period for legal reasons.

bd 11 retains your information only for as long as necessary. The retention period is determined by the purpose of the data and legal requirements.

• Active account data: Retained for the entire duration the account remains active.
• Closed account data: Financial records are retained for a minimum of 5 years after account closure.
• Transaction records: Details of each financial transaction are retained for the long term.
• Communication records: Support conversation records are kept for up to 2 years.
• Marketing consent: Retained until consent is withdrawn.

After the designated period, data is securely deleted or anonymised.

bd 11 services are strictly for persons aged 21 and above. We do not knowingly collect or retain any information from persons under the age of 21.

Age is verified at the time of registration, and if a user is found to be under 21, their account is closed immediately and any collected information is deleted.

If a child or minor has registered by mistake, a parent or guardian should contact us — we will act promptly.

The bd 11 platform includes services from game providers, payment services, and other third parties. These third parties have their own privacy policies, which are outside the scope of ours.

For example, when making a transaction via bKash, Nagad, or Rocket, the privacy policy of that service also applies. We are not responsible for how those third parties handle information, but we only work with trusted partners.

bd 11 reserves the right to update this privacy policy when necessary. For significant changes, you will be notified by email to your registered address or through a notice on the platform.

Continued use of the service after any changes will be taken as your acceptance of the updated policy. The date of the most recent update is shown at the top of this page.

To learn more about our services, visit our About bd 11 page, where our values and commitments are described in detail.